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How to Kill Your Personal Credibility
For a while I worked for a company that had a stupid process Every year we would undertake a “forced distribution” exercise. We would hold a beauty parade for our employees, line them up from most...
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Are You Faking It?
Authenticity Where do you work? In a call centre? Or a call centre? Who do you serve? Customers? Or customers? Who do you work with? Are you part of a team? Or a team? Are you authentic? Are you faking...
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Let’s Talk About Me
Words are powerful things; they can engage, they can sting, they can excite and they can bore. The impact words have on people is amazing, even every-day words provoke a gut reaction. Try these two...
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Why is it so Difficult?
The message I preach is very simple: Give your customer what they are paying for Measure your own performance and face into it Fix the things that don’t work Test and learn from your mistakes Don’t...
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World Class Rhetoric
The other day I was sent a report. It went a little like this… (The names have been changed to protect the guilty) World Class Performance It has been implied that our performance could be...
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How to Kill Your Personal Credibility
For a while I worked for a company that had a stupid process Every year we would undertake a “forced distribution” exercise. We would hold a beauty parade for our employees, line them up from most...
View ArticleClik here to view.
Are You Faking It?
Authenticity Where do you work? In a call centre? Or a call centre? Who do you serve? Customers? Or customers? Who do you work with? Are you part of a team? Or a team? Are you authentic? Are you faking...
View ArticleClik here to view.
Let’s Talk About Me
Words are powerful things; they can engage, they can sting, they can excite and they can bore. The impact words have on people is amazing, even every-day words provoke a gut reaction. Try these two...
View ArticleClik here to view.
Why is it so Difficult?
The message I preach is very simple: Give your customer what they are paying for Measure your own performance and face into it Fix the things that don’t work Test and learn from your mistakes Don’t...
View ArticleClik here to view.
World Class Rhetoric
The other day I was sent a report. It went a little like this… (The names have been changed to protect the guilty) World Class Performance It has been implied that our performance could be...
View ArticleClik here to view.
The Strategic Comms Centre of Excellence
Management Speak I reached out to my boss first thing this morning. I had to square the circle about one of our strategic imperatives. Fortunately he cascaded the relevant information. He had the...
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To Be or to Do
A talented man John Richard Boyd was a fighter pilot in the U.S. Airforce. He served in World War Two, the Korean War and the Vietnam War. He was a more than capable pilot. He attended the most...
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Sloppy, Overconfident or Just Plain Dishonest?
Clarity Have you ever sat in a meeting listening to somebody very senior and thought; “I have no idea what you are talking about”? Do you enjoy watching corporate warriors use powerpoint slides to...
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Which Is Most Important, Perception or Performance?
Perceived performance Perception is reality. If you are perceived to be something, you might as well be it because that’s the truth in people’s minds. Steve Young For those who believe that perception...
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A Bum Question
360-degree feedback Does my bum look big in this? If you have ever been asked that question, you know there are two types of answer. A right and a wrong one. The wrong answer has many variants… Yes —...
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